ONE Video Remote Interpreting

Video Remote Interpreting

How it works

Video Remote Interpreting (VRI) is the service provided when an American Sign Language interpreter is visible through a video connection. All that is needed is a device with a webcam and an internet connection. Once you make a request for services, we will issue you a username and password and email you instructions on how to connect on the device you will be using. It's simple, quick, and affordable!


American Sign Language ASL Video Remote Interpreting VRI

What you need


1) Internet connection

All you need is a high speed internet connection to connect with one of our certified interpreters or CART providers. A wired connection will give you faster speeds and better video quality, but great video quality is also attainable through wifi.
Test your internet speed below. A download speed of 4mbps or higher is usually sufficient for a good, clear connection.




2) A computer with a webcam

You can use either a desktop or a laptop computer with a webcam. Our platform works on any operating system; PC, Mac, or Linux. Our video system is entirely web-based that is extremely easy to use. When you login, our system will automatically recognize your webcam, if it is installed correctly. If you need to purchase a webcam, we recommend the Logitech C930e.



3) An Android phone/tablet or an iPhone/iPad

Our system allows you to login using any Android phone or tablet, and any iPhone or iPad with a front facing camera. A good 4G or wifi connection will provide the best picture quality.
We will assist you in downloading the appropriate app and help you login to our VRI system once you make a request for an interpreter.







On-Site Interpreting

How it works


1) Request an interpreter

Request an interpreter on the REQUEST page or call us at 1-877-4MY-TERP (1-877-469-8377). We will find an available interpreter in your area and let you know when we have scheduled the interpreter for your appointment. In order to find an available interpreter, we recommend you make your request at least 14 days in advance. Interpreters are typically booked out months in advance.


2) The interpreter shows up at your location and interprets for your deaf client.

The interpreter will show up at your location at the scheduled appointment time. There is a 2-hour minimum charge for the interpreting services. A 2-hour minimum is standard industry practice and all interpreting agencies charge this 2-hour minimum fee for on-site interpreting services. In addition, if the job is longer than one hour, 2 interpreters are typically required (medical jobs are usually an exception.) Pricing varies by region. To see a list of prices by region, visit the PRICING page.

CART Remote Captioning

What is remote CART?


1) Communication Access Real-time Translation

CART captioning is the process of converting speech into text just as fast as it is being spoken. A trained captioner uses stenography or voicewriting to accomplish this. Remote CART removes the captioner from the room making the individual's hearing loss much less noticeable. The captioner may be located anywhere in the country. The viewer simply connects to the captioner over secure internet and begins viewing the captions privately on her/his device. Captions can also be projected to a larger audience.



2) What is needed for remote CART and is it reliable?

Captions can be viewed on virtually any device connected to the internet. Our ONE Harmony® application is free to install and works on Windows, Mac, iOS, or Android. Click here for microphone solution.





Americans with Disabilities Act

What is the ADA?

The Americans with Disabilities Act (ADA) is a Federal civil rights law. It gives Federal civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in State and local government services, public accommodations, employment, transportation, and telecommunications.


Title I- Employment

Title I requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. For example, it prohibits discrimination in recruitment, hiring, promotions, training, pay, social activities, and other privileges of employment. It restricts questions that can be asked about an applicant's disability before a job offer is made, and it requires that employers make reasonable accommodation to the known physical or mental limitations of otherwise qualified individuals with disabilities, unless it results in undue hardship. Religious entities with 15 or more employees are covered under title I.

Title III- Public Accomodations

Title III covers businesses and nonprofit service providers that are public accommodations, privately operated entities offering certain types of courses and examinations, privately operated transportation, and commercial facilities. Public accommodations are private entities who own, lease, lease to, or operate facilities such as restaurants, retail stores, hotels, movie theaters, private schools, convention centers, doctors' offices, homeless shelters, transportation depots, zoos, funeral homes, day care centers, and recreation facilities including sports stadiums and fitness clubs. Transportation services provided by private entities are also covered by title III.
Public accommodations must comply with basic nondiscrimination requirements that prohibit exclusion, segregation, and unequal treatment. They also must comply with specific requirements related to architectural standards for new and altered buildings; reasonable modifications to policies, practices, and procedures; effective communication with people with hearing, vision, or speech disabilities; and other access requirements. Additionally, public accommodations must remove barriers in existing buildings where it is easy to do so without much difficulty or expense, given the public accommodation's resources.

Courses and examinations related to professional, educational, or trade-related applications, licensing, certifications, or credentialing must be provided in a place and manner accessible to people with disabilities, or alternative accessible arrangements must be offered.


Title III:

Call the ADA Hotline to speak with an ADA specialist:

1-800-514-0301 (press 7)